Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components?

Question

Options

• Adbagent
• Bopcs
• Cccagent
• Dmds

• A
  3% (2)
• B
  2% (1)
• C
  93% (54)
• D
  2% (1)

Explanation

ccagent is the process responsible for router-to-peripheral gateway (PG) communication in Cisco Unified ICM. It runs on the PG and maintains the TCP/IP link to the central Router, relaying call routing instructions and real-time agent/call state data between the two components.

Why the distractors are wrong:

• dbagent (A) handles connectivity to the ICM central database (Logger side), not router-to-PG signaling.
• opcs (B) - the Open Peripheral Controller Server - faces the other direction: it communicates between the PG and the peripheral device (e.g., an ACD), not toward the Router.
• mds (D) - the Message Delivery System - is an internal inter-process messaging bus that shuttles data between processes on the same server, not across the Router/PG boundary.

Memory tip: Think of ccagent as the Call Center courier - it carries messages between the Router (the brain) and the Peripheral Gateway (the hands). If a process faces the ACD, think opcs; if it faces the Router, think ccagent.

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