Cisco Unified Contact Center Enterprise is deployed with Cisco Finesse and you make changes to CTI Server, Contact Center Enterprise Administration, or cluster settings. Which service must be…

Question

Options

• ACluster Manager
• BSystem Application Agent
• CCisco DB
• DCisco Tomcat
• ECisco Dirsync

• A
  2% (1)
• B
  4% (2)
• C
  2% (1)
• D
  93% (52)

Explanation

Cisco Finesse is a Java-based web application that runs on the Cisco Tomcat application server, so any configuration changes affecting how Finesse communicates with CTI Server, CCE Administration, or cluster settings require a Tomcat restart to reload the application context and apply the new configuration.

Why the distractors are wrong:

• A. Cluster Manager - Manages inter-node cluster communication and synchronization, but doesn't control Finesse's application configuration loading.
• B. System Application Agent - A background service that monitors system health; it has no role in applying Finesse or CTI configuration changes.
• C. Cisco DB - The database service; restarting it would affect data persistence, not configuration changes in the Finesse application layer.
• E. Cisco Dirsync - Handles LDAP/Active Directory synchronization for user data; completely unrelated to CTI or cluster setting changes.

Memory tip: Finesse = Frontend web app = Tomcat. Whenever a question involves Cisco Finesse picking up new settings, think "web app needs its web server restarted." Tomcat is that web server for virtually all Cisco web-based applications (Finesse, CUIC, IdS), making it the go-to restart target on UCCE deployments.

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