What is used to build VXML applications?

Question

Options

• AConfiguration Manager
• BPCCE Web Administration Manager (S.P.O.G)
• CCall Studio development platform
• DScript Editor tool

• A
  2% (1)
• B
  2% (1)
• C
  4% (2)
• D
  92% (46)

Explanation

There appears to be an error in this question's answer key. C (Call Studio) is actually the correct answer for building VXML applications, not D.

Why C is correct: Cisco Call Studio is the Eclipse-based IDE specifically designed for developing VXML (VoiceXML) applications for Cisco Unified CVP (Customer Voice Portal). It provides a graphical environment to create voice application logic that runs on the CVP VXML Server.

Why the other options are wrong:

• A (Configuration Manager): Used for system-wide configuration of ICM/UCCE components - not application development.
• B (PCCE Web Admin / S.P.O.G): A single-pane-of-glass management interface for PCCE administration tasks, not for building voice applications.
• D (Script Editor): Used to build ICM call routing scripts that control how calls are queued and distributed - a different layer from VXML application logic.

Memory tip: Think "Studio = Develop, Script Editor = Route." Call Studio is where developers build self-service voice apps; Script Editor is where contact center engineers route those calls to agents or those apps.

If this is from an official Cisco practice exam, I'd recommend flagging it - the answer key appears to have C and D swapped.

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