Cisco
500-444 · Question #45
How is a call assigned to a call type in the PCCE system?
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Agent and Call Flow Implementation
Question
How is a call assigned to a call type in the PCCE system?
Options
- Awhen the call terminates, and data is written to the Cisco TCD table
- Bwhen the call is first post-routed from Cisco Unified Customer Voice Portal
- Cwhen the call is routed to an agent
- Dwhen a call-routing script hits the first Queue to Skill Group node
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Topics
#Call Type Assignment#PCCE Call Flow#TCD Tables#Call Termination