Cisco
350-060 · Question #101
350-060 Question #101: Real Exam Question with Answer & Explanation
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Question
According to ITIL®v3 framework, which two items should be investigated when responding to a reported fault in order to expedite the resolution of an incident?
Options
- Arecent changes
- Bhierarchical escalation processes
- Cincident/problem records
- Dservice level reports
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