Cisco
350-060 · Question #101
According to ITIL®v3 framework, which two items should be investigated when responding to a reported fault in order to expedite the resolution of an incident?
The correct answer is A. recent changes C. incident/problem records. See the full explanation below for the reasoning.
Question
According to ITIL®v3 framework, which two items should be investigated when responding to a reported fault in order to expedite the resolution of an incident?
Options
- Arecent changes
- Bhierarchical escalation processes
- Cincident/problem records
- Dservice level reports
How the community answered
(27 responses)- A70% (19)
- B11% (3)
- D19% (5)
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