3308 Exam Questions

You are playing back a contact in the interactions application under contacts. The audio is playing fine, but you have no screen replay. You have confirmed that the screen has reco...

Where are Avaya Contact Recorder (ACR) alarms logged?

Using a new computer, you are trying to log into the Enterprise Manager for the Application Server. Enterprise Manager is accessible from your old PC. When navigating to What is ca...

You are in the process of creating a new supervisor on the Framework server. You have created the user profile, but when you try and assign access rights, the "Edit Access Rights"...

To check the CPU utilization of the Avaya Contact Recorder (ACR) server, which two items could you use? (Choose two.)

A customer cannot connect to the Avaya Contact Recorder (ACR) server web client. Which log should you check?

The technician has just restarted the WFO_Production_Domain Production Server service on the Application server, and is now having problems logging into the web portal. What should...

You cannot find a contact under interactions that was recently recorded. You have confirmed the recording exists on the Avaya Contact Recorder (ACR). What is causing this problem?

Using a local computer, the technician is trying to launch the Quality Monitoring (QM) page from the Interactions dropdown in Enterprise Manager. The web page displays an error mes...

If an Avaya Contact Recorder (ACR) stops recording, which three should be checked? (Choose three.)

Prior to starting to delete the calls from the calls partition, by default what is the free space that the diskmanager will attempt to keep free on the calls partition?

Which statement about the Avaya WFO/Framework Management Service Account is true?

Where can an Avaya WFO/Framework administrator view all user changes in its administrative pages?

Where can an Avaya Contact Recorder (ACR) backup be restored?

Which three Avaya WFO/Framework maintenance tasks should be completed on a daily or weekly basis? (Choose three.)

You have the following servers. 1. Avaya Contact Recorder Master 2. Avaya Contact Recorder Standby 3. Avaya Contact Recorder Slave 4. Centralize Search and Reply server What is the...

Which three types of reports are included with Quality Monitoring (QM)? (Choose three.)

A customer's Avaya Contact Recorder (ACR) has been in production for the last 5 years. Recently you have noticed that that the var partition is low on disk space, even after perfor...

Which statement describes how to backup the Audio and Screen recording for the Quality Monitoring (QM) system?

Which procedure should be completed before upgrading an Avaya Contact Recorder (ACR) to R12?

Which three parameter filters can be used to customize a report query? (Choose three.)

Which command backs-up the postgres database on an Avaya Contact Recording Linux server?

Which tool can be used for migrating evaluations from Quality Monitoring (QM) R11.0 to QM R12.0?

Which two statements describe the prerequisites for installing the Avaya WFO/Framework server? (Choose two.)

You are installing the Linux version of an Avaya Contact Recorder (ACR), and you have installed the operating system using the required Kickstart script. Which two accounts should...

You are planning the installation of an Avaya Contact Recorder (ACR) on Linux. Which three settings can you set using the Kickstart application on the ACR installation disk? (Choos...

Which statement describes Avaya Contact Recorder (ACR) R12 on Windows or Linux?

Which process is designed to verify that the server has passed the prerequisites, and is ready to install?

You are planning to install Avaya Contact Recorder (ACR) on a customer site that is using an Avaya Communication Server 1000 as a PBX. Which two devices should be reachable by the...

What is required for Avaya Contact Recorder (ACR) with CS1000?

Which statement regarding the Communication Manager configuration for the Avaya Contact Recorder (ACR) is true?

You are planning to install Avaya Contact Recorder (ACR) on a customer site that is using an Avaya Communication Manager as a PBX. Which two devices should be reachable by the ACR?...

A customer would like to expand their Avaya Contact Recording solution with new channels. They are already close to the limit for a single physical recorder and would like to have...

A customer needs a solution for their Avaya Contact Recorder (ACR). They currently have an ACR master and three slaves. Which action can the customer take to turn their solution in...

When deciding on the setup of Avaya Contact Recorder (ACR) you need to choose between G.729 and G.711 as codes. What are two implications of recording calls using G.711 rather G.72...

Which Quality Monitoring related licensed feature must be disabled?

Which statement describes a part of the Avaya WFO/Framework server validation process?

What happens when the Framework installation fails?

It is strongly recommended to install the RedHat operating system (OS) from the Kickstart file (ks.cfg). When running the Kiskstart.exe for Avaya Contact Recorder (ACR), which thre...

While waiting to activate an Avaya Contact Recording license, some tests are run with the five- day license. Once the full license is obtained, what is the path to update the Avaya...

To license Avaya Contact Recording a three digit code is needed. What is this code called, and where can it be found?

Which two statements about the Server Readiness Validation tool are true? (Choose two.)

Which statement describes the Recorder Number that is given to the Master Avaya Contact Recorder (ACR)?

An installer has just integrated Avaya Contact Recorder (ACR) R12 with the Element Manager module of Avaya WFO/Framework to use the Quality Monitoring (QM) feature. Which statement...

A customer has installed two Network Interface Cards (NICs) on an Avaya Contact Recording Server, and they are unable to capture Real-time Transport Protocol (RTP) packets. What ar...

A technician is installing Avaya Contact Recorder (ACR) with Avaya Aura?Communication Manager on a customer site. What is the path to verify that the link to ACR is "UP"?

In Avaya Contact Recorder (ACR) R12, where can you check the total calls observed by ACR via CTI today, or since startup?

After a successful installation, what is the only page accessible from the Avaya WFO/Framework administrative pages?

Which data source type does Avaya Workforce optimization (WFO) Quality Monitoring require to record audio?

A technician is configuring the Avaya Contact Recording to work in a CS1000 environment with multi-DN recording. To support multi-DN recording, what is the minimum release of softw...