You cannot find a contact under interactions that was recently recorded. You have confirmed the recording exists on the Avaya Contact Recorder (ACR). What is causing this problem?

Question

Options

• AYour search parameters are too wide.
• BYour search parameters are include other agents as well.
• CYou have to wait for at least an hour before doing the search.
• DYou have not selected the Near Real-Time contact search option.

• A
  74% (43)
• B
  9% (5)
• C
  14% (8)
• D
  3% (2)

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