Avaya
3308 · Question #1
You are playing back a contact in the interactions application under contacts. The audio is playing fine, but you have no screen replay. You have confirmed that the screen has recorded, and is…
The correct answer is D. Your preferences is not set to display screen for contacts replay. See the full explanation below for the reasoning.
Question
You are playing back a contact in the interactions application under contacts. The audio is playing fine, but you have no screen replay. You have confirmed that the screen has recorded, and is replayable from the Avaya Contact Recorder (ACR). What is causing this problem?
Options
- AThePlayBackInstallation application has not been installed on your computer.
- BYour role does not allow you to replay screen.
- CYou are logged in awsuperuser.
- DYour preferences is not set to display screen for contacts replay.
How the community answered
(63 responses)- A13% (8)
- B3% (2)
- C8% (5)
- D76% (48)
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