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3303 · Question #31
3303 Question #31: Real Exam Question with Answer & Explanation
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Question
Which two statements are accurate about Agent Owned Recall (AOR) and shadow Jobs? (Choose two.)
Options
- ACompletion Code 98 and 19 are associated with Agent Owned Recall.
- BIf agent1sets an AOR on a record for tomorrow, the AOR can be passed to agent2, if agent1 is
- CSupervisors have to start the shadow jobs at the start of the day.
- DIf agent1sets an AOR on a record for 10 minutes the AOR can be passed to agent2 if agent1 has
- EThere can be more than one shadow job configured per calling list.
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