Avaya
3303 · Question #31
Which two statements are accurate about Agent Owned Recall (AOR) and shadow Jobs? (Choose two.)
The correct answer is A. Completion Code 98 and 19 are associated with Agent Owned Recall. E. There can be more than one shadow job configured per calling list. See the full explanation below for the reasoning.
Question
Which two statements are accurate about Agent Owned Recall (AOR) and shadow Jobs? (Choose two.)
Options
- ACompletion Code 98 and 19 are associated with Agent Owned Recall.
- BIf agent1sets an AOR on a record for tomorrow, the AOR can be passed to agent2, if agent1 is
- CSupervisors have to start the shadow jobs at the start of the day.
- DIf agent1sets an AOR on a record for 10 minutes the AOR can be passed to agent2 if agent1 has
- EThere can be more than one shadow job configured per calling list.
How the community answered
(44 responses)- A82% (36)
- B2% (1)
- C7% (3)
- D9% (4)
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