Avaya
3303 · Question #27
A system operator informs you that a Job they ran called records with BALANCEDUE from 0 to 6000, but they built their selection to select records with BALANCEDUE: <100. Which three reasons would be…
The correct answer is A. The calling list being used was downloaded and overwritten during calling. D. The job was configured for a different calling list than the selection was run on. E. The agents are using the search calling list function and manually choosing the wrong records forcalling. See the full explanation below for the reasoning.
Question
A system operator informs you that a Job they ran called records with BALANCEDUE from 0 to 6000, but they built their selection to select records with BALANCEDUE: <100. Which three reasons would be the cause for this? (Choose three.)
Options
- AThe calling list being used was downloaded and overwritten during calling.
- BThe record selection criteria has the following configuration: SELECT:BALANCEDUE:<100;A:1
- CThe Phone Strategy used for the record selection has Initial Phones set to PHONE1:*, allowing
- DThe job was configured for a different calling list than the selection was run on.
- EThe agents are using the search calling list function and manually choosing the wrong records forcalling.
How the community answered
(54 responses)- A85% (46)
- B6% (3)
- C9% (5)
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