Avaya
3303 · Question #23
What are two true statements about agent headset connections for agents using the Agent Blend feature in a Service Level domain group? (Choose two.)
The correct answer is B. The agent's headset is connected (acquireD.only when the inbound service level of their domain C. When acquired, if the service level of the Domain Group the agent is associated with is not beingmet. See the full explanation below for the reasoning.
Question
What are two true statements about agent headset connections for agents using the Agent Blend feature in a Service Level domain group? (Choose two.)
Options
- AThe agent's headset is connected immediately by the Avaya Proactive Contact (APC.upon initial
- BThe agent's headset is connected (acquireD.only when the inbound service level of their domain
- CWhen acquired, if the service level of the Domain Group the agent is associated with is not beingmet,
- DWhen acquired, the agent should use their aux buttons on their phone between calls to indicate their
- Ewhen acquired by the APC, the agent will hear different zip tones indicating either they havebeen
How the community answered
(29 responses)- A17% (5)
- B72% (21)
- D7% (2)
- E3% (1)
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