When are call routing rules used in Cisco Unity Connection?

Question

Options

• Awhen recording a message as an alternate greeting
• Bduring outbound transfers to the PSTN
• Cduring recording and playback by phone from Cisco Unity Connection
• Dduring incoming calls to the operator or specific subscribers

• A
  5% (3)
• B
  2% (1)
• C
  3% (2)
• D
  90% (54)

Explanation

Call routing rules in Cisco Unity Connection are applied during incoming calls to the system-specifically when calls arrive for the operator or for specific subscribers (D). These rules evaluate call attributes such as the calling number, dialed number, port, or schedule, and then direct the call to the appropriate destination such as a call handler, user mailbox, or interview handler. They are not used for recording alternate greetings (A), outbound PSTN transfers (B), or phone-based playback sessions (C). Call routing rules are essentially the decision engine that governs how inbound calls are handled at the point of entry into Unity Connection.

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