Which two elements are required in order to set up auto-attendant with basic IVR applications on Cisco Unity Express? (Choose two.)

The correct answer is B. triggers E. prompts. Setting up an auto-attendant or basic IVR application on Cisco Unity Express requires two foundational elements: triggers (B) and prompts (E). Triggers define how a call reaches the application-they associate a phone number or extension (typically via CUCM or CME) with the IVR…

Cisco Unity Connection and Cisco Unity Express

Question

Options

AIVR session licenses
Btriggers
Cmailbox licenses
Dcall control group
Eprompts

How the community answered

(51 responses)

A
2% (1)
B
90% (46)
C
2% (1)
D
6% (3)

Explanation

Setting up an auto-attendant or basic IVR application on Cisco Unity Express requires two foundational elements: triggers (B) and prompts (E). Triggers define how a call reaches the application-they associate a phone number or extension (typically via CUCM or CME) with the IVR script, so incoming calls are directed to the correct application. Prompts (E) are the pre-recorded or text-to-speech audio files played to callers during the interaction. IVR session licenses (A) are bundled with CUE and not separately required for basic setup. Mailbox licenses (C) are only needed for voicemail functionality. A call control group (D) is a CME-specific integration component, not a universal IVR requirement.

Topics

#Cisco Unity Express#Auto-Attendant#IVR#Application Configuration

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