300-810 · Question #50
An end user opened a ticket, stating that though he can log in to Jabber for Windows, and presence and chat works, he cannot place phone calls using the desktop client. You investigate the user and…
The correct answer is C. Cisco Unified Client Services Framework. To enable softphone calling from Cisco Jabber for Windows, a Cisco Unified Client Services Framework (CSF) device must be created and associated with the user in CUCM. The CSF device type is the standard softphone device for Jabber desktop clients on Windows and Mac, allowing…
Question
An end user opened a ticket, stating that though he can log in to Jabber for Windows, and presence and chat works, he cannot place phone calls using the desktop client. You investigate the user and find that no phone device is associated with the user account in Cisco Unified Communications Manager. Which device type must you create for this user to enable calling services from the Jabber for Windows desktop client?
Options
- ACisco Unified Personal Communicator
- BCisco Jabber for Tablet
- CCisco Unified Client Services Framework
- Dthird-party SIP device (advanced)
How the community answered
(21 responses)- A5% (1)
- C90% (19)
- D5% (1)
Explanation
To enable softphone calling from Cisco Jabber for Windows, a Cisco Unified Client Services Framework (CSF) device must be created and associated with the user in CUCM. The CSF device type is the standard softphone device for Jabber desktop clients on Windows and Mac, allowing Jabber to register with CUCM as a SIP endpoint and place/receive calls. Cisco Unified Personal Communicator (A) is the legacy device type for the older Cisco UC client and is deprecated. Cisco Jabber for Tablet (B) is for mobile tablet devices. Third-party SIP device (D) is for non-Cisco SIP endpoints and would not integrate properly with Jabber's feature set.
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