300-810 · Question #307
A company decided to add Cisco Webex to the Cisco Unified Collaboration solution. The company has Cisco UCM and Cisco Unity Connection deployments with Expressway-C and -E for business communications
The correct answer is D. Cisco Collaboration Edge is not configured to control the on-premises Cisco UCM server from. For users to control their on-premises Cisco UCM-registered desk phones from the Webex client, Cisco Collaboration Edge must be properly configured. This allows Webex to communicate securely with the on-premises UCM to manage the phones. Without Collaboration Edge, the Webex clie
Question
A company decided to add Cisco Webex to the Cisco Unified Collaboration solution. The company has Cisco UCM and Cisco Unity Connection deployments with Expressway-C and –E for business communications on video and Cisco Unified Border Element for external SIP termination. After users are set up in Cisco Webex, they are trying to control their existing Cisco desk phones, which have the same number as their Webex device line number in Cisco UCM. It does not work. What is a reason for the issue?
Options
- AThe company must register the phones to Cisco Webex Control Hub to contol the phones from the
- BThe company does not have UC service profiles configured for CTI.
- CUsers need a CUWL license to control their desk phones from Cisco Webex.
- DCisco Collaboration Edge is not configured to control the on-premises Cisco UCM server from
How the community answered
(55 responses)- A16% (9)
- B4% (2)
- C7% (4)
- D73% (40)
Explanation
For users to control their on-premises Cisco UCM-registered desk phones from the Webex client, Cisco Collaboration Edge must be properly configured. This allows Webex to communicate securely with the on-premises UCM to manage the phones. Without Collaboration Edge, the Webex client cannot reach the UCM to provide phone control, even if the line numbers match.
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