A collaboration engineer is troubleshooting Apple push notification Issues and calls Cisco TAC for assistance. The Cisco TAC Engineer indicates that diagnostic information has not been received for…

Question

Options

• ATemporarily enable manual downloads of log files from the Cisco Cloud Onboarding page on
• BTemporarily disable push notifications so that Cisco UCM can generate the diagnostics log
• CEnable "Send encrypted PII to the Cisco Cloud for troubleshooting" on the Cisco Cloud
• DEnable "Send Troubleshooting Information to the Cisco Cloud" on the Cisco Cloud Onboarding

• A
  7% (3)
• B
  13% (6)
• C
  78% (35)
• D
  2% (1)

Explanation

For Cisco TAC to receive diagnostic telemetry from a CUCM cluster regarding push notification issues, the cluster must be configured to send data to Cisco's cloud. The specific setting required is 'Send encrypted PII to the Cisco Cloud for troubleshooting' on the Cisco Cloud Onboarding page. This option enables the transmission of encrypted personally identifiable information as part of the diagnostic payload, which is what TAC needs to diagnose push notification behavior linked to specific devices or users. Temporarily disabling push notifications (B) would eliminate the data being troubleshot. General troubleshooting information (D) does not include the PII-level detail that push notification diagnostics require. Manual log downloads (A) are a separate process.

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