300-810 · Question #251
A collaboration engineer is troubleshooting a Cisco Jabber for Windows client issue. The end user reports that they cannot control their desk phone from the Cisco Jabber client. Which action must…
The correct answer is B. Click Help and click Show Connection Status. In Cisco Jabber for Windows, the 'Show Connection Status' option is accessible through the Help menu. This built-in diagnostic tool displays the status of all service connections including CTI (Computer Telephony Integration), which is responsible for desk phone control (also…
Question
A collaboration engineer is troubleshooting a Cisco Jabber for Windows client issue. The end user reports that they cannot control their desk phone from the Cisco Jabber client. Which action must the engineer take to verify the service connections of the Cisco Jabber client?
Options
- AClick XML settings and click Help.
- BClick Help and click Show Connection Status.
- CClick Help and click XML settings.
- DClick TFTP settings and click Help.
How the community answered
(41 responses)- B95% (39)
- C2% (1)
- D2% (1)
Explanation
In Cisco Jabber for Windows, the 'Show Connection Status' option is accessible through the Help menu. This built-in diagnostic tool displays the status of all service connections including CTI (Computer Telephony Integration), which is responsible for desk phone control (also called Extend and Connect or Deskphone Control mode). It shows whether Jabber is successfully connected to Cisco UCM for CTI services, TFTP, voicemail, and other services-making it the correct first step in diagnosing phone control issues.
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