A user is experiencing video quality issues and wants to verify packet loss, jitter, and codecs in use. Where can the user find this information in the Webex App for Windows during a call?

Question

Options

• ASettings, Status, and press Diagnostics in the Webex App or Ctrl+Shift+Alt+S
• BSettings, Health Checker, and press Diagnostics in the Webex App or Ctrl+Shift+Alt+D
• CHelp, Health Checker, and press Diagnostics in the Webex App or Ctrl+Shift+Alt+D
• DHelp, Health Checker, and press Status in the Webex App or Ctrl+Shift+Alt+S

• A
  88% (21)
• B
  8% (2)
• D
  4% (1)

Explanation

In the Webex App for Windows, real-time call diagnostics including packet loss, jitter, and codec information are accessible via Settings > Status > Diagnostics during an active call. The keyboard shortcut Ctrl+Shift+Alt+S opens this diagnostic panel directly. This panel displays media statistics for both audio and video streams. Options B, C, and D reference a 'Health Checker' menu path and Ctrl+Shift+Alt+D shortcut, which do not correspond to the correct navigation path in the Webex App. The Diagnostics view under Settings > Status is the correct in-call tool for monitoring real-time media quality metrics.

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