An administrator is configuring Cisco Unity Connection call handlers. The administrator wants to ensure that all outside callers are played a welcome message and then are transferred to a live…

The correct answer is A. Greetings. In Cisco Unity Connection, the Greetings menu within a call handler contains the setting that controls whether callers are allowed to interrupt a greeting by pressing a key. By unchecking 'Allow callers to interrupt the greeting,' the welcome message plays in full before any…

Cisco Unity Connection

Question

An administrator is configuring Cisco Unity Connection call handlers. The administrator wants to ensure that all outside callers are played a welcome message and then are transferred to a live operator. The administrator wants to restrict the callers from interrupting the welcome message with key presses. Under which call handler menu is this task accomplished?

Options

AGreetings
BTransfer Rules
CCaller Input
DMessage Settings

How the community answered

(44 responses)

A
86% (38)
B
5% (2)
C
2% (1)
D
7% (3)

Explanation

In Cisco Unity Connection, the Greetings menu within a call handler contains the setting that controls whether callers are allowed to interrupt a greeting by pressing a key. By unchecking 'Allow callers to interrupt the greeting,' the welcome message plays in full before any DTMF input is processed. The Caller Input menu defines what action to take when a specific key is pressed (e.g., press 1 for operator), but it does not control whether the greeting itself can be interrupted. Transfer Rules control how the call is routed before or after the greeting, and Message Settings controls voicemail recording behavior.

Topics

#Cisco Unity Connection#Call Handlers#Greetings#Non-interruptible messages

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