300-810 · Question #212
Refer to the exhibit. An engineer is troubleshooting an issue with Cisco Jabber for Windows. The end-user reports that Cisco Jabber cannot be used to control a Cisco 8841 IP Phone. The phone appears i
The correct answer is D. Standard CTI Allow Control of Phones Supporting Rollover Mode. A red X on the phone icon in Cisco Jabber indicates that CTI control of the device has failed. The Cisco 8841 IP Phone supports 'Rollover Mode' (also referred to as shared line appearance features). To allow CTI control of phones that support rollover mode, the end user must be a
Question
Refer to the exhibit. An engineer is troubleshooting an issue with Cisco Jabber for Windows. The end-user reports that Cisco Jabber cannot be used to control a Cisco 8841 IP Phone. The phone appears in the Jabber client, but there is a red x on the icon for the phone. Which end-user option resolves the issue?
Options
- AStandard CTI Allow Reception of SRTP Key Material
- BStandard CTI Allow Calling Number Modification
- CStandard CTI Allow Call Monitoring
- DStandard CTI Allow Control of Phones Supporting Rollover Mode
How the community answered
(61 responses)- A3% (2)
- B15% (9)
- C8% (5)
- D74% (45)
Explanation
A red X on the phone icon in Cisco Jabber indicates that CTI control of the device has failed. The Cisco 8841 IP Phone supports 'Rollover Mode' (also referred to as shared line appearance features). To allow CTI control of phones that support rollover mode, the end user must be assigned the 'Standard CTI Allow Control of Phones Supporting Rollover Mode' permission in their UCM user configuration. Without this specific role, UCM denies CTI control requests for rollover-capable phones like the 8841, even if basic CTI permissions are in place.
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