Refer to the exhibit. A collaboration engineer is troubleshooting an issue where a user is reporting that instant messages are not reaching the intended recipient. The engineer is unable to see the fu

The correct answer is D. XCP Connection Manager. The XCP Connection Manager (XCP CM) is the component responsible for managing TCP/XMPP connections between Cisco Jabber clients and the IM and Presence server. It receives the raw XMPP stanzas (including the full body of instant messages) directly from the client connection. If t

Cisco Unified IM and Presence

Question

Refer to the exhibit. A collaboration engineer is troubleshooting an issue where a user is reporting that instant messages are not reaching the intended recipient. The engineer is unable to see the full instant message in the trace file. In which trace in the transaction must the engineer resolve this issue?

Exhibit

Options

AXCP Router
BClient Profile Agent
CPresence Engine
DXCP Connection Manager

How the community answered

(50 responses)

A
4% (2)
B
8% (4)
C
14% (7)
D
74% (37)

Explanation

The XCP Connection Manager (XCP CM) is the component responsible for managing TCP/XMPP connections between Cisco Jabber clients and the IM and Presence server. It receives the raw XMPP stanzas (including the full body of instant messages) directly from the client connection. If the full instant message content is not visible in the trace file, enabling or reviewing the XCP Connection Manager trace will reveal the complete message payload at the point of ingress. The XCP Router routes messages after they've been processed, and the Presence Engine handles availability states - neither would show the full raw IM content as directly as the Connection Manager.

Topics

#IM Troubleshooting#Cisco IM&P#XCP Connection Manager#Trace Analysis

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