300-810 · Question #196
Refer to the exhibit. A Cisco Jabber for windows users Is reporting an Issue with phone control. Which action will resolve this issue?
The correct answer is D. Add the standard CCM end users and standard CTl enabled permission groups for the user.. Phone control in Jabber relies on CTI (Computer Telephony Integration), which requires the associated CUCM end user to have specific permission groups assigned. The user must have both 'Standard CCM End Users' (which grants basic end-user access to CUCM) and 'Standard CTI Enabled
Question
Refer to the exhibit. A Cisco Jabber for windows users Is reporting an Issue with phone control. Which action will resolve this issue?
Exhibit
Options
- AChange the privacy setting on the CSF device to "Off".
- BUncheck "logged into hunt group" on the user's CSF device.
- CCreate a device profile for the phone.
- DAdd the standard CCM end users and standard CTl enabled permission groups for the user.
How the community answered
(52 responses)- A10% (5)
- B4% (2)
- C15% (8)
- D71% (37)
Explanation
Phone control in Jabber relies on CTI (Computer Telephony Integration), which requires the associated CUCM end user to have specific permission groups assigned. The user must have both 'Standard CCM End Users' (which grants basic end-user access to CUCM) and 'Standard CTI Enabled' (which explicitly grants CTI/phone control rights). Without 'Standard CTI Enabled' in particular, Jabber cannot open a CTI connection to CUCM to control the associated CSF or desk phone device. The other options address unrelated settings - privacy mode, hunt group enrollment, and device profiles do not resolve a missing CTI permission.
Topics
Community Discussion
No community discussion yet for this question.