300-810 · Question #170
An engineer is assisting a user who is reporting Jabber desk phone control issues. The user has two desk phones, but jabber controls only one of them. The user is mot given the option to select the se
The correct answer is D. Enable "Allow Control of Device from CTI" on the second phone.. Cisco Jabber controls desk phones through the CTI (Computer Telephony Integration) interface. For a phone to be controllable via CTI (and therefore selectable in Jabber), the 'Allow Control of Device from CTI' option must be enabled on that phone's configuration in CUCM. If this
Question
An engineer is assisting a user who is reporting Jabber desk phone control issues. The user has two desk phones, but jabber controls only one of them. The user is mot given the option to select the second phone within the Jabber client. Everything else is functioning normally with Jabber and with both desk phones. Which action resolves this issue?
Options
- ASet the Owner User ID on the second phone
- BEnsure that both phones are in the same device pool
- CAdd the problematic phone to the user's Controlled Devices list
- DEnable "Allow Control of Device from CTI" on the second phone.
How the community answered
(24 responses)- A4% (1)
- B13% (3)
- C4% (1)
- D79% (19)
Explanation
Cisco Jabber controls desk phones through the CTI (Computer Telephony Integration) interface. For a phone to be controllable via CTI (and therefore selectable in Jabber), the 'Allow Control of Device from CTI' option must be enabled on that phone's configuration in CUCM. If this checkbox is unchecked on the second phone, Jabber's CTI layer will not expose that device as a controllable option, even if it is associated with the user. Setting the Owner User ID associates the phone with a user but does not enable CTI control. Adding the phone to Controlled Devices requires CTI control to already be enabled at the device level.
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