300-810 · Question #156
A user encounters a problem while checking voicemail, set up in a Cisco UCME and Cisco Unity Express integration. The user reports that when calling the office number from a mobile phone, the call…
The correct answer is B. Add the user to Cisco Unity Express. Cisco Unity Express (CUE) routes an incoming caller directly to a specific mailbox when it can match the caller's identity (ANI/caller ID or DTMF extension) to a configured user in its local subscriber database. When calling from an office phone, the extension is recognized and…
Question
A user encounters a problem while checking voicemail, set up in a Cisco UCME and Cisco Unity Express integration. The user reports that when calling the office number from a mobile phone, the call goes to voicemail, but it is then routed to the main menu rather than the voicemail box. The user can check voicemail from an office phone without any issues. How is this issue fixed?
Options
- AAssign the user to the correct user group.
- BAdd the user to Cisco Unity Express.
- CConfigure a primary E.164 number for the user.
- DSet "Login without PIN" to "No" for the user.
How the community answered
(30 responses)- A13% (4)
- B73% (22)
- C10% (3)
- D3% (1)
Explanation
Cisco Unity Express (CUE) routes an incoming caller directly to a specific mailbox when it can match the caller's identity (ANI/caller ID or DTMF extension) to a configured user in its local subscriber database. When calling from an office phone, the extension is recognized and the call is routed to the correct mailbox. When calling from a mobile (external number), CUE attempts to match the caller to a configured user. If that user does not exist in CUE, there is no mailbox to route to, so CUE falls back to the main auto-attendant menu. Adding the user to CUE creates the mailbox entry and allows the routing to work correctly from external calls as well.
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