An engineer is importing users into Cisco Unity Connection using AXL and discovers that some users are not listed in the import view. Which action should be taken to resolve this issue?

Question

Options

• AConfigure the user primary extension to their directory number.
• BConfigure the user digest credentials to match the user password.
• CConfigure the user access control group assignment to Standard CTI Enabled.
• DConfigure the username and password in LDAP.

• A
  77% (30)
• B
  8% (3)
• C
  3% (1)
• D
  13% (5)

Explanation

When importing users into Cisco Unity Connection via AXL from Cisco Unified Communications Manager (CUCM), Unity Connection requires that each user has a primary extension (directory number) configured in CUCM. Users without a primary extension assigned do not appear in the AXL import list because Unity Connection uses the directory number to associate a user with a voicemail mailbox. Configuring the user's primary extension to their directory number in CUCM makes those users visible in the Unity Connection import view (Answer A). LDAP credentials, CTI group membership, and digest credentials are unrelated to the AXL import visibility issue.

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