An administrator is configuring auto-attendant with basic IVR applications on Cisco Unity Express and needs to ensure that a specific telephone number initiates the application. Which setting should…

The correct answer is A. trigger. In Cisco Unity Express (CUE), a 'trigger' is the mechanism that binds a specific telephone number (or extension) to an IVR script or auto-attendant application. When a call arrives at that number, the configured trigger fires and launches the associated application. Without a…

Cisco Unity Connection and Cisco Unity Express

Question

An administrator is configuring auto-attendant with basic IVR applications on Cisco Unity Express and needs to ensure that a specific telephone number initiates the application. Which setting should be configured to accomplish this task?

Exhibit

Options

Atrigger
Bcall control group
Cscript
Dprompt

How the community answered

(43 responses)

A
86% (37)
B
5% (2)
C
7% (3)
D
2% (1)

Explanation

In Cisco Unity Express (CUE), a 'trigger' is the mechanism that binds a specific telephone number (or extension) to an IVR script or auto-attendant application. When a call arrives at that number, the configured trigger fires and launches the associated application. Without a trigger, there is no association between an inbound DTMF/SIP dial string and the IVR application. A 'script' (C) defines the call flow logic, a 'prompt' (D) provides audio messages, and a 'call control group' (B) relates to grouping of call agents - none of these directly map a phone number to an application.

Topics

#Cisco Unity Express#Auto-attendant#IVR configuration#Call routing

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