Refer to the exhibit. The associated directory number is configured with Call Forward All to voicemail in Cisco UCM. When users call the directory number they hear the opening greeting. Which action s

The correct answer is A. Modify the rule to a Forward Routing Rule.. Cisco Unity Connection uses two types of routing rules: Direct Transfer Routing Rules (for calls dialed directly to Unity Connection) and Forward Routing Rules (for calls forwarded from UCM, such as via Call Forward All). When CFA sends a call to the voicemail pilot, Unity Connec

Cisco Unity Connection

Question

Refer to the exhibit. The associated directory number is configured with Call Forward All to voicemail in Cisco UCM. When users call the directory number they hear the opening greeting. Which action should be taken to correct this issue?

Exhibit

Options

AModify the rule to a Forward Routing Rule.
BModify the Calling Number to 3005.
CModify the Dialed Number condition from "Equals" to "In".
DModify the Call Forward All to the voicemail pilot.

How the community answered

(19 responses)

A
79% (15)
B
11% (2)
C
5% (1)
D
5% (1)

Explanation

Cisco Unity Connection uses two types of routing rules: Direct Transfer Routing Rules (for calls dialed directly to Unity Connection) and Forward Routing Rules (for calls forwarded from UCM, such as via Call Forward All). When CFA sends a call to the voicemail pilot, Unity Connection receives it as a forwarded call and should match it against Forward Routing Rules. If a Direct Transfer Routing Rule is incorrectly matching these calls first, the system routes callers to the opening greeting instead of the user's personal greeting or voicemail box. Changing the rule type to Forward Routing Rule ensures the CFA calls are handled correctly.

Topics

#Unity Connection#Call Routing Rules#Call Forward All#Voicemail Integration

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