300-810 · Question #13
Refer to the exhibit. An engineer is troubleshooting an issue with Cisco Jabber for Windows. The end-user reports that Cisco Jabber cannot be used to control a Cisco 8841 IP Phone. The phone appears i
The correct answer is C. Standard CTI Allow Control of Phones Supporting Rollover Mode. The Cisco 8841 IP Phone supports Rollover Mode (a feature related to multi-line shared appearances). For Jabber's CTI (Computer Telephony Integration) to control a phone that supports Rollover Mode, the end user must be assigned the 'Standard CTI Allow Control of Phones Supportin
Question
Refer to the exhibit. An engineer is troubleshooting an issue with Cisco Jabber for Windows. The end-user reports that Cisco Jabber cannot be used to control a Cisco 8841 IP Phone. The phone appears in the Jabber client, but there is a red x on the icon for the phone. Which end-user option resolves the issue?
Exhibit
Options
- AStandard CTI Reception of SRTP Key Material
- BStandard CTI Allow Calling Number Modification
- CStandard CTI Allow Control of Phones Supporting Rollover Mode
- DStandard CTI Allow Call Monitoring
How the community answered
(39 responses)- A5% (2)
- B8% (3)
- C72% (28)
- D15% (6)
Explanation
The Cisco 8841 IP Phone supports Rollover Mode (a feature related to multi-line shared appearances). For Jabber's CTI (Computer Telephony Integration) to control a phone that supports Rollover Mode, the end user must be assigned the 'Standard CTI Allow Control of Phones Supporting Rollover Mode' permission in CUCM. Without this permission, CUCM denies CTI control of such phones, resulting in a red X on the phone icon in Jabber. Option A (SRTP Key Material) relates to encrypted media access. Option B (Calling Number Modification) relates to caller ID manipulation. Option D (Call Monitoring) relates to silent monitoring/recording capabilities - none of which address the phone control failure indicated by the red X.
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