Refer to the exhibit. Persistent Chat is configured in the Cisco IM and Presence server using PostgreSQL as the back-end database. Users report that the Chat Rooms icon is missing from their Cisco Jab

The correct answer is B. Start the Cisco XCP Text Conference Manager.. The Cisco XCP Text Conference Manager is the service on the IM and Presence server that specifically handles Persistent Chat room functionality. If the Chat Rooms icon is missing in Jabber clients, it means this service is not running or has stopped. Starting the Cisco XCP Text C

Cisco Unified IM and Presence and Cloud Messaging

Question

Refer to the exhibit. Persistent Chat is configured in the Cisco IM and Presence server using PostgreSQL as the back-end database. Users report that the Chat Rooms icon is missing from their Cisco Jabber clients. Which action should the administrator take to resolve this issue?

Exhibit

Options

AStart the Cisco XCP Message Archiver.
BStart the Cisco XCP Text Conference Manager.
CRestart the Cisco XCP Directory Service
DRestart the Cisco XCP XMPP Federation Connection Manager.

How the community answered

(17 responses)

A
6% (1)
B
82% (14)
C
12% (2)

Explanation

The Cisco XCP Text Conference Manager is the service on the IM and Presence server that specifically handles Persistent Chat room functionality. If the Chat Rooms icon is missing in Jabber clients, it means this service is not running or has stopped. Starting the Cisco XCP Text Conference Manager restores the Persistent Chat feature and makes the Chat Rooms icon reappear in Jabber. Answer A (Message Archiver) handles chat archiving, not room visibility. Answer C (Directory Service) handles contact searches. Answer D (XMPP Federation Connection Manager) handles federation with external XMPP domains - none of these are responsible for Persistent Chat room availability.

Topics

#Cisco IM and Presence#Persistent Chat#XCP Services#Jabber Chat Rooms

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