Which two call management capabilities are valid? (Choose two.)

The correct answer is A. interview handlers B. directory handlers. In Cisco Unity Connection, the recognized call management handler types are: Call Handlers, Interview Handlers, Directory Handlers, and the Operator (a special call handler). Answer A is correct: Interview Handlers collect information from callers by asking a series of pre-record

Cisco Unity Connection

Question

Options

Ainterview handlers
Bdirectory handlers
Coperator handlers
Dreceptionist handlers
Esystem handlers

How the community answered

(40 responses)

A
95% (38)
C
3% (1)
E
3% (1)

Explanation

In Cisco Unity Connection, the recognized call management handler types are: Call Handlers, Interview Handlers, Directory Handlers, and the Operator (a special call handler). Answer A is correct: Interview Handlers collect information from callers by asking a series of pre-recorded questions and recording responses - used for surveys or structured data collection. Answer B is correct: Directory Handlers provide automated directory lookup, allowing callers to spell a name on their keypad to reach the correct person. 'Operator handlers' (C) is not a standalone handler type - the operator is simply configured as a call handler destination. 'Receptionist handlers' (D) and 'System handlers' (E) are not valid named handler types in Unity Connection's terminology.

Topics

#Unity Connection#Call Handlers#Auto Attendant#Call Routing

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