220-801 · Question #61
A technician installs a new inkjet printer at a workstation. The new drivers are installed from a CD and a test page runs successfully. When a document containing tables and graphics is printed, it…
The correct answer is B. Visit the vendor's website and download the most recent driver for that printer. Printer drivers shipped on CD are often outdated at the time of purchase. Downloading the latest driver from the vendor's website resolves rendering issues caused by outdated driver versions.
Question
A technician installs a new inkjet printer at a workstation. The new drivers are installed from a CD and a test page runs successfully. When a document containing tables and graphics is printed, it comes out with partial graphics and misaligned tables. Which of the following should the technician do NEXT?
Options
- AInstall and test the closest match to that printer model from Windows.
- BVisit the vendor's website and download the most recent driver for that printer.
- CResearch the issue on the Internet and try to find a solution.
- DReinstall the printer driver from the CD that came with the printer.
How the community answered
(35 responses)- A3% (1)
- B71% (25)
- C17% (6)
- D9% (3)
Why each option
Printer drivers shipped on CD are often outdated at the time of purchase. Downloading the latest driver from the vendor's website resolves rendering issues caused by outdated driver versions.
Installing a driver for a similar but different printer model is likely to cause additional compatibility problems rather than resolve existing print quality issues.
Manufacturer websites host the most current, fully tested driver releases that include fixes for known rendering bugs. Outdated CD drivers frequently lack support for complex print jobs involving embedded graphics and table formatting, and updating to the latest vendor-supplied driver directly resolves such output quality issues.
Researching online is an indirect approach and is not the most efficient next step when the vendor's official support channel provides a direct solution.
Reinstalling the same CD driver will reproduce the same outdated driver and will not fix issues caused by that driver's limitations.
Concept tested: Updating printer drivers to resolve print quality issues
Source: https://support.microsoft.com/en-us/windows/update-drivers-manually-in-windows-ec62f46c-ff14-c91d-eead-d7126dc1f7b6
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