After making repairs to a user's system, which of the following actions should a technician take?

The correct answer is C. Contact the customer a few days later to determine the state of repairs. Call the customer after a week or so and get the update on the repairs. Ask the customer about the state of repairs and how is the system performing. Get insight into any problems consumer is

Hardware and network troubleshooting

Question

Options

AClose the case and wait for the customer to call again in the future
BLeave the case open in the event a similar issue arises
CContact the customer a few days later to determine the state of repairs
DWait to update service records until the repair is confirmed

How the community answered

(35 responses)

B
3% (1)
C
94% (33)
D
3% (1)

Explanation

Call the customer after a week or so and get the update on the repairs. Ask the customer about the state of repairs and how is the system performing. Get insight into any problems consumer is

Topics

#post-repair follow-up#customer service#service documentation#professionalism

Community Discussion

No community discussion yet for this question.

Full 220-801 Practice