220-801 · Question #485
A customer reports that when they try to boot their desktop computer and have their MP3 player attached, it fails to boot. When the MP3 player is not attached, the computer boots properly. Which of…
The correct answer is A. Disable USB hard drives in the boot options. When the MP3 player is connected via USB, the BIOS detects it as a USB mass storage (hard drive) device and attempts to boot from it before reaching the actual system drive. Since the MP3 player has no bootable OS, the boot fails. Disabling USB hard drives in the BIOS boot…
Question
A customer reports that when they try to boot their desktop computer and have their MP3 player attached, it fails to boot. When the MP3 player is not attached, the computer boots properly. Which of the following will correct this issue and allow the computer to boot with or without the MP3 player attached?
Options
- ADisable USB hard drives in the boot options
- BMove Optical drives up in the boot order
- CDisable legacy USB support
- DEnable Network in the boot options
How the community answered
(31 responses)- A84% (26)
- B10% (3)
- C3% (1)
- D3% (1)
Explanation
When the MP3 player is connected via USB, the BIOS detects it as a USB mass storage (hard drive) device and attempts to boot from it before reaching the actual system drive. Since the MP3 player has no bootable OS, the boot fails. Disabling USB hard drives in the BIOS boot options tells the firmware to ignore USB storage devices as potential boot sources, allowing the system to boot normally from the internal drive regardless of whether the MP3 player is attached. Moving optical drives up in boot order does not address the USB device issue. Disabling legacy USB support could break USB functionality entirely. Enabling network boot is unrelated.
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