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Exams220-801Questions#1119
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220-801 · Question #1119

220-801 Question #1119: Real Exam Question with Answer & Explanation

The correct answer is B: Perform a scan of the drive for file fragmentation.. The progressive worsening of file open/save times on a drive that is otherwise healthy strongly points to file fragmentation. On traditional HDDs, fragmentation occurs when files are written in non-contiguous blocks across the disk. As the drive fills up (indicated by hundreds of

Question

A client has an issue with large files taking a long time to open or save. As time goes by, the issue worsens. The client has hundreds of GBs of files that are still in the process of backing up. The technician has verified that the hard drive is healthy and there are no signs of failure. Which of the following troubleshooting steps should the technician perform NEXT?

Options

  • AInstall the latest drivers from the hardware vendor.
  • BPerform a scan of the drive for file fragmentation.
  • CRun chkdsk on the workstation's hard drive.
  • DReformat the drive and reinstall the OS.

Explanation

The progressive worsening of file open/save times on a drive that is otherwise healthy strongly points to file fragmentation. On traditional HDDs, fragmentation occurs when files are written in non-contiguous blocks across the disk. As the drive fills up (indicated by hundreds of GBs of files being backed up), fragmentation worsens because there is less contiguous free space available, forcing files to be split across more distant locations. The read/write heads must then seek to multiple locations to access a single file, significantly slowing operations. Running a defragmentation scan (and subsequently defragmenting) will consolidate file data and improve performance. Installing drivers (A) and running chkdsk (C) address different problems - driver issues and filesystem errors, respectively. Reformatting (D) is a last resort and unnecessary when the drive is healthy.

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