CompTIA
220-701 · Question #198
220-701 Question #198: Real Exam Question with Answer & Explanation
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Question
A technician is unable to find a solution for a customer's PC issue. Which of the following would be an appropriate step to take?
Options
- AInform the customer that a solution is not available and a new system must be purchased.
- BEscalate the call to a supervisor to register a complaint.
- CConsult with co-workers for additional ideas.
- DRefer the customer to the support section of the PC manufacturer's website.
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