CompTIA
220-701 · Question #198
A technician is unable to find a solution for a customer's PC issue. Which of the following would be an appropriate step to take?
The correct answer is C. Consult with co-workers for additional ideas. CompTIA 220-701 Exam
Hardware and network troubleshooting
Question
A technician is unable to find a solution for a customer's PC issue. Which of the following would be an appropriate step to take?
Options
- AInform the customer that a solution is not available and a new system must be purchased.
- BEscalate the call to a supervisor to register a complaint.
- CConsult with co-workers for additional ideas.
- DRefer the customer to the support section of the PC manufacturer's website.
How the community answered
(14 responses)- A7% (1)
- B14% (2)
- C79% (11)
Explanation
CompTIA 220-701 Exam
Topics
#troubleshooting methodology#escalation#co-worker consultation#customer service
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