CompTIA
220-701 · Question #199
220-701 Question #199: Real Exam Question with Answer & Explanation
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Question
If a technician is getting frustrated during a support call, which of the following could the technician employ to avoid irritating the customer?
Options
- AEnd the call quickly, even if a solution has not been found.
- BAsk the caller to call back in a while.
- CPut the caller on hold briefly and take a deep breath.
- DPass the caller to another support representative.
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