CompTIA
220-701 · Question #199
If a technician is getting frustrated during a support call, which of the following could the technician employ to avoid irritating the customer?
The correct answer is C. Put the caller on hold briefly and take a deep breath. See the full explanation below for the reasoning.
Question
If a technician is getting frustrated during a support call, which of the following could the technician employ to avoid irritating the customer?
Options
- AEnd the call quickly, even if a solution has not been found.
- BAsk the caller to call back in a while.
- CPut the caller on hold briefly and take a deep breath.
- DPass the caller to another support representative.
How the community answered
(19 responses)- A5% (1)
- B11% (2)
- C79% (15)
- D5% (1)
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