CompTIA
220-701 · Question #200
A person calls in asking for the name of the vendor that the technician uses for the organization's firewall hardware. Which of the following is the BEST action for the technician to take?
The correct answer is D. Politely refuse to give the information and end the call. See the full explanation below for the reasoning.
Question
A person calls in asking for the name of the vendor that the technician uses for the organization's firewall hardware. Which of the following is the BEST action for the technician to take?
Options
- AImmediately forward the call to the vendor.
- BGive the information to the caller.
- CHang up on the caller immediately and report the call to upper management.
- DPolitely refuse to give the information and end the call.
How the community answered
(44 responses)- A5% (2)
- B7% (3)
- C16% (7)
- D73% (32)
Community Discussion
No community discussion yet for this question.