CompTIA
220-701 · Question #201
A customer reports the optical drive is no longer responding. Which of the following questions should be asked FIRST?
The correct answer is D. "What has changed since the optical drive worked properly?". See the full explanation below for the reasoning.
Question
A customer reports the optical drive is no longer responding. Which of the following questions should be asked FIRST?
Options
- A"Did you log in with an administrator account?"
- B"Have you been to any inappropriate websites?"
- C"What have you changed since the optical drive worked properly?"
- D"What has changed since the optical drive worked properly?"
How the community answered
(32 responses)- A9% (3)
- B6% (2)
- C3% (1)
- D81% (26)
Community Discussion
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