CompTIA
220-701 · Question #202
220-701 Question #202: Real Exam Question with Answer & Explanation
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Question
A frustrated customer has called about their computer that is not functioning correctly. Which of the following is the BEST question to ask the user?
Options
- A"Can you avoid using the PC that crashed?"
- B"What was the last thing that occurred before the PC had problems?"
- C"What were you doing before the PC went down?"
- D"What was the last thing you did before the PC crashed?"
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