CompTIA
220-701 · Question #202
A frustrated customer has called about their computer that is not functioning correctly. Which of the following is the BEST question to ask the user?
The correct answer is B. "What was the last thing that occurred before the PC had problems?". See the full explanation below for the reasoning.
Question
A frustrated customer has called about their computer that is not functioning correctly. Which of the following is the BEST question to ask the user?
Options
- A"Can you avoid using the PC that crashed?"
- B"What was the last thing that occurred before the PC had problems?"
- C"What were you doing before the PC went down?"
- D"What was the last thing you did before the PC crashed?"
How the community answered
(14 responses)- A7% (1)
- B86% (12)
- C7% (1)
Community Discussion
No community discussion yet for this question.