When dealing with customers on the phone that are not very comfortable with technology, which of the following techniques would be MOST helpful to ensure that effective communication is taking place?

Question

Options

• AFrequently paraphrase what the caller is saying.
• BRepeat what is being said multiple times so that the customer can understand exactly what to
• CSpeak very slowly when replying to the customer.
• DTell the customer to send an email stating exactly what the problem is so that the

• A
  81% (29)
• B
  3% (1)
• C
  6% (2)
• D
  11% (4)

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