220-602 Exam Questions

A technician installs a SATA controller card and moves the hard drive cable from the system board to the SATA controller. The system POSTs and the controller BIOS recognizes the ha...

Which of the following IEEE standards applies to parallel data transmission?

Making data appear to come from somewhere other than the originating point is known as:

Which of the following can be used to prepare a disk image for duplication?

Which of the following should a technician do FIRST to troubleshoot a users network connectivity problem?

Which of the following statements about cooling is true?

A technician accesses a corporate users hard drive and notices that there are inappropriate images in their My Documents folder. Accessing this kind of material is a clear violatio...

When a technician is moving a CRT monitor to another location, the monitor falls and breaks. Which of the following is the BEST way for a technician to clean up after this accident...

A client has been unable to fix corruption of system files and does not have a backup or an Automated System Recovery (ASR) disk. Which of the following is the BEST action to take...

A technician deploys a computer in a public library and wants to give the ability for a user without an account to use the computer with limited permission. Which of the following...

A client has called with concerns that their computer problem has not been resolved by the onsite technician who has left. As the technicians supervisor, which of the following is...

A technician cannot connect using Remote Desktop. Which of the following ports needs to be allowed in the firewall?

In which of the following scenarios would MAC filtering be MOST effective as a part of wireless security?

Which of the following is the BEST solution for repairing a hard drive that results in the Could not read from selected boot disk display upon booting?

The new security feature in Vista that prevents programs from running with escalated privileges is called:

Which of the following utilities can be used to determine the current partition information on an attached storage device?

A customer reports that their sound is not working. They state that the speakers worked previously. Which of the following should the technician check? (Select THREE).

A technician is attempting to get into the BIOS and they are being prompted for a password. Which of the following can clear the BIOS password? (Select TWO).

Shortly after the Press Ctrl-Alt-Delete to login screen appears in Windows XP, a user gets the error One or more services failed to start. Which of the following locations could be...

A user states while saving files on the hard disk some of the data is inaccessible. The technician suspects a hard disk problem. Which of the following Windows utilities should be...

Which of the following directory paths is the default profile folder for User1 in Windows 2000?

The fan on a power supply has stopped spinning completely due to dust collection. Which of the following is the BEST way for a technician to correct this issue?

Which of the following would have to be disabled on a PC if a user wants to assign a static IP address on that PC?

A user gets an error that the SQL service is not started. Which of the following can the technician do to start the service? (Select TWO).

A remote user is attempting to install a new external storage device on their computer. The user reports they only have one port open on the back of the device and the port is simi...

A printer is suddenly not printing using Windows XP. Which of the following is the BEST procedure to get the printing restarted?

A technician purchases and installs a replacement motherboard for an older system. Which of the following should the technician do after the installation?

A user reports that they cannot access a file on the local D drive of their PC. This is a non-system/ non-boot drive. The technician needs to run chkdsk without rebooting the syste...

Which of the following cable types is required at minimum, to support a 10/100/1000BaseT SOHO LAN?

When powering on a computer, a screen appears alerting that the date and time is not set. Which of the following is MOST likely the result?

A workstation is not booting correctly. The technician wants to locate bad sectors and recover readable information. Which of the following commands would the technician use?

A user reports that the power light comes on and the laptop boots but there is no display on the screen. Which of the following will enable the laptop display?

Which of the following is required when accessing an NTFS network share? (Select TWO).

Which of the following auditing policies should be used to track a users access to local or network resources?

Which of the following connections would be BEST for a secure connection to a companys WAN?

In Windows 2000 Service Pack 4, which of the following commands would allow permissions to be changed within the registry?

Which of the following tools can be used to track and control the amount of disk space available using an NTFS volume?

A user in an enterprise environment has several gigabytes of data that need to be backed up regularly. Which of the following media is BEST suited for this?

A user plugs a laptop alternating current (AC) adapter into an outlet and a spark is emitted and now the screen appears dim. Which of the following is MOST likely the cause?

A technician is preparing to upgrade a hard drive on a laptop. Which of the following is important for the technician to consider?

A technician receives a service call for a laptop that is locking up. The user reports that no hardware or software changes have been made. Which of the following actions should th...

A technician is about to service a customer's computer in a secure area. The computer is password protected and will require multiple reboots. Which of the following should the tec...

Which of the following actions should the technician take FIRST when troubleshooting a scanner?

A user reports that after installing a 256MB memory upgrade, to obtain a total of 512MB, only the original 256MB is reported. Which of the following should the technician do FIRST?

Memory using 168 pins is known as:

A technician has upgraded a video card and when the computer is powered on, a series of beeps is heard. The technician should FIRST:

Which of the following is a printing process of a laser printer?

A basic Input/Output System is stored as firmware on which of the following types of memory?

A technician is installing a 168 pin DIMM. Which of the following describes how the memory module is installed on the motherboard?

Which of the following may cause a 16 color mode limitation problem in a computer running Windows?