CompTIA
220-602 · Question #44
Which of the following actions should the technician take FIRST when troubleshooting a scanner?
The correct answer is B. Ask the user whether the scanner has worked previously. See the full explanation below for the reasoning.
Question
Which of the following actions should the technician take FIRST when troubleshooting a scanner?
Options
- ACheck to be sure that all connections are tight.
- BAsk the user whether the scanner has worked previously.
- CVerify that the correct drivers are installed.
- DVerify that the software for the scanner is installed.
How the community answered
(57 responses)- A2% (1)
- B82% (47)
- C11% (6)
- D5% (3)
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