CompTIA
220-602 · Question #42
A technician receives a service call for a laptop that is locking up. The user reports that no hardware or software changes have been made. Which of the following actions should the technician take…
The correct answer is C. Run a hardware diagnostic. See the full explanation below for the reasoning.
Question
A technician receives a service call for a laptop that is locking up. The user reports that no hardware or software changes have been made. Which of the following actions should the technician take next?
Options
- AReplace the memory.
- BCheck the BIOS settings.
- CRun a hardware diagnostic.
- DRe-install the operating system.
How the community answered
(30 responses)- A7% (2)
- B3% (1)
- C73% (22)
- D17% (5)
Community Discussion
No community discussion yet for this question.