A user reports their company-provided smartphone does not have internet access when the user is in the parking lot. Which of the following should a technician check first?

The correct answer is A. 3G/4G/5G/LTE settings. Checking the 3G/4G/5G/LTE settings ensures that the phone’s cellular data connection is enabled and configured properly, which is necessary for internet access outside of Wi-Fi coverage areas like a parking lot.

Submitted by carter_n· Mar 30, 2026Mobile Devices

Question

Options

A3G/4G/5G/LTE settings
BSIM connection
CHotspot capability
DGPS configuration

How the community answered

(23 responses)

A
74% (17)
B
9% (2)
C
13% (3)
D
4% (1)

Explanation

Checking the 3G/4G/5G/LTE settings ensures that the phone’s cellular data connection is enabled and configured properly, which is necessary for internet access outside of Wi-Fi coverage areas like a parking lot.

Topics

#Smartphone troubleshooting#Cellular data connectivity#Mobile internet access

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