CompTIA
220-1201 · Question #244
The printer in a main office repeatedly jams. Which of the following tasks should a support technician do to solve the issue?
The correct answer is A. Apply a maintenance kit. A maintenance kit includes replacement rollers, separation pads, and fuser components that wear out over time and commonly cause paper jams. Replacing these parts as a group restores proper paper handling and solves recurring jamming issues.
Submitted by miguelv· Mar 30, 2026Hardware and network troubleshooting
Question
The printer in a main office repeatedly jams. Which of the following tasks should a support technician do to solve the issue?
Options
- AApply a maintenance kit.
- BReplace toner or ink cartridges.
- CInstall a new ribbon.
- DChange the printhead.
How the community answered
(29 responses)- A83% (24)
- B10% (3)
- C3% (1)
- D3% (1)
Explanation
A maintenance kit includes replacement rollers, separation pads, and fuser components that wear out over time and commonly cause paper jams. Replacing these parts as a group restores proper paper handling and solves recurring jamming issues.
Topics
#laser printer#maintenance kit#paper jam#printer maintenance
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