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220-1201 · Question #244
220-1201 Question #244: Real Exam Question with Answer & Explanation
The correct answer is A: Apply a maintenance kit.. A maintenance kit includes replacement rollers, separation pads, and fuser components that wear out over time and commonly cause paper jams. Replacing these parts as a group restores proper paper handling and solves recurring jamming issues.
Submitted by miguelv· Mar 30, 2026DOMAIN_LIST_NOT_PROVIDED_IN_PROMPT
Question
The printer in a main office repeatedly jams. Which of the following tasks should a support technician do to solve the issue?
Options
- AApply a maintenance kit.
- BReplace toner or ink cartridges.
- CInstall a new ribbon.
- DChange the printhead.
Explanation
A maintenance kit includes replacement rollers, separation pads, and fuser components that wear out over time and commonly cause paper jams. Replacing these parts as a group restores proper paper handling and solves recurring jamming issues.
Topics
#Printer maintenance#Printer troubleshooting#Jammed printer#Maintenance kit
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