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220-1201 · Question #188
220-1201 Question #188: Real Exam Question with Answer & Explanation
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Submitted by klara.se· Mar 30, 2026Mobile Devices
Question
An end user reports that their laptop shuts down when they undock it. Even when using a new charging cable, the issue persists. Which of the following should the technician do next?
Options
- AFlash the BIOS
- BUpdate the drivers
- CTry a different charger
- DReplace the battery
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Topics
#Laptop troubleshooting#Laptop power#Battery replacement