An end user reports that their laptop shuts down when they undock it. Even when using a new charging cable, the issue persists. Which of the following should the technician do next?

The correct answer is D. Replace the battery. If a laptop shuts down when undocked and remains powered off even with a new charging cable, the internal battery is likely faulty and cannot hold a charge. Replacing the battery is the next troubleshooting step.

Submitted by klara.se· Mar 30, 2026Mobile Devices

Question

Options

AFlash the BIOS
BUpdate the drivers
CTry a different charger
DReplace the battery

How the community answered

(33 responses)

B
6% (2)
C
9% (3)
D
85% (28)

Explanation

If a laptop shuts down when undocked and remains powered off even with a new charging cable, the internal battery is likely faulty and cannot hold a charge. Replacing the battery is the next troubleshooting step.

Topics

#Laptop troubleshooting#Laptop power#Battery replacement

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