A user reports that the print quality of their desk printer is poor. A technician replaces the ink cartridge, but this does not resolve the issue. Which of the following should the technician do next?

The correct answer is B. Clean the printheads. If print quality remains poor after replacing the ink cartridge, the next step is to clean the printheads. Printheads can become clogged with dried ink, especially in inkjet printers, causing streaks or faded output.

Submitted by kim_seoul· Mar 30, 2026Hardware

Question

Options

AReplace the pickup rollers
BClean the printheads
CSwitch the paper type
DChange the ribbon

How the community answered

(39 responses)

A
3% (1)
B
85% (33)
C
3% (1)
D
10% (4)

Explanation

If print quality remains poor after replacing the ink cartridge, the next step is to clean the printheads. Printheads can become clogged with dried ink, especially in inkjet printers, causing streaks or faded output.

Topics

#Printer troubleshooting#Print quality issues#Inkjet printer maintenance

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