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220-1201 · Question #150
220-1201 Question #150: Real Exam Question with Answer & Explanation
The correct answer is C: Subscription plan. When a smartphone fails to connect to its wireless provider's service, the technician should first verify the customer's subscription plan.
Submitted by luis.pe· Mar 30, 2026DOMAIN LIST NOT PROVIDED
Question
A technician needs to troubleshoot a user's smartphone that will not connect to its wireless provider's service. Which of the following should the technician check first?
Options
- ASIM card
- BNetwork settings
- CSubscription plan
- DBluetooth connection
Explanation
When a smartphone fails to connect to its wireless provider's service, the technician should first verify the customer's subscription plan.
Common mistakes.
- A. While a faulty SIM card can cause connection issues, verifying the active service plan is a more foundational and quicker initial check.
- B. Network settings are important for connection, but confirming an active service plan is a prerequisite before delving into configuration specifics.
- D. Bluetooth connection is used for short-range device pairing and is entirely unrelated to a smartphone's ability to connect to its wireless cellular provider's service.
Concept tested. Mobile device cellular connectivity troubleshooting
Reference. https://support.google.com/android/answer/7348270?hl=en
Topics
#smartphone troubleshooting#mobile network connectivity#cellular service#subscription plan
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