A user's phone does not charge consistently, even after a new cable is used to try to charge the phone. The phone's battery is not swollen. Which of the following should a technician try next to fix…

The correct answer is D. Clean the USB-C port. Inconsistent charging after replacing the cable commonly indicates debris or lint in the USB-C port preventing proper electrical contact. Cleaning the port often restores reliable charging without requiring battery replacement or repair.

Submitted by wei.xz· Mar 30, 2026Mobile devices

Question

A user’s phone does not charge consistently, even after a new cable is used to try to charge the phone. The phone's battery is not swollen. Which of the following should a technician try next to fix the phone?

Options

AReset the phone to factory default settings.
BChange the battery.
CArrange for repairs at a service center.
DClean the USB-C port.

How the community answered

(31 responses)

A
10% (3)
B
3% (1)
C
3% (1)
D
84% (26)

Explanation

Inconsistent charging after replacing the cable commonly indicates debris or lint in the USB-C port preventing proper electrical contact. Cleaning the port often restores reliable charging without requiring battery replacement or repair.

Topics

#USB-C port#mobile charging#phone troubleshooting#port cleaning

Community Discussion

No community discussion yet for this question.

Full 220-1201 Practice