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220-1201 · Question #118
220-1201 Question #118: Real Exam Question with Answer & Explanation
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Submitted by jaden.t· Mar 30, 2026Mobile Devices
Question
A customer reports their tablet was recently dropped on the ground. The tablet has a small crack in one corner of the display, and it does not charge when plugged in. Which of the following should a technician do first?
Options
- APerform a hard restart.
- BReplace the battery
- CInspect the USB-C port for damage
- DRun diagnostics on the digitizer
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Topics
#Tablet troubleshooting#Charging issues#USB-C port#Physical inspection