A customer reports their tablet was recently dropped on the ground. The tablet has a small crack in one corner of the display, and it does not charge when plugged in. Which of the following should a…

The correct answer is C. Inspect the USB-C port for damage. Physical damage from dropping a tablet may often affect ports or connectors. Before taking deeper diagnostic or replacement steps, it's important to visually inspect the USB-C charging port for damage or debris. If the port is damaged, charging issues can occur regardless of…

Submitted by jaden.t· Mar 30, 2026Mobile Devices

Question

A customer reports their tablet was recently dropped on the ground. The tablet has a small crack in one corner of the display, and it does not charge when plugged in. Which of the following should a technician do first?

Options

APerform a hard restart.
BReplace the battery
CInspect the USB-C port for damage
DRun diagnostics on the digitizer

How the community answered

(23 responses)

A
4% (1)
B
9% (2)
C
83% (19)
D
4% (1)

Explanation

Physical damage from dropping a tablet may often affect ports or connectors. Before taking deeper diagnostic or replacement steps, it's important to visually inspect the USB-C charging port for damage or debris. If the port is damaged, charging issues can occur regardless of battery

Topics

#Tablet troubleshooting#Charging issues#USB-C port#Physical inspection

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